Terms of Service
Effective date: March 2026
1. Service Description
KenyanRunning.com ("the Platform") connects recreational runners with professional Kenyan running coaches for online coaching services. Coaching is delivered via personalized training plans, email communication, and WhatsApp messaging depending on the subscription tier selected.
2. Subscription Plans and Deliverables
KenyanRunning LLC offers the following subscription tiers. Deliverables are provided by your assigned coach, who targets the following delivery standards. All plan periods are measured in calendar months from the date of your first payment.
| Foundation — $79/month | Performance — $119/month | Elite — $169/month | |
|---|---|---|---|
| Training plan | Personalized weekly training plan delivered by the 1st of each week, or within 48 hours of subscription start | Personalized weekly training plan delivered by the 1st of each week, or within 48 hours of subscription start | Personalized weekly training plan plus a season-long periodized training plan delivered within 7 days of subscription start |
| Coach review | Written end-of-week review of your completed workouts, delivered within 48 hours of week-end | Written end-of-week review plus one mid-week written check-in | Written end-of-week review plus one mid-week written check-in |
| Communication | Email (coach targets response within 48 hours on business days) | Email plus WhatsApp (coach targets response within 24 hours, 7 days a week) | Email plus WhatsApp (coach targets response within 24 hours, 7 days a week) |
| Race strategy | General guidance included in weekly plan | Dedicated written race strategy for each target race, delivered no later than 14 days before race date | Dedicated written race strategy plus live pre-race briefing (see video call) |
| Video call | Not included | Not included | One scheduled 30-minute video call per week via Google Meet or equivalent, mutually scheduled |
| Race-day support | Not included | Not included | Coach available via WhatsApp on race day for pre-race messaging and post-race debrief within 24 hours |
| Plan adjustments | Adaptive plan revisions upon written request | Adaptive plan revisions upon written request | Proactive adaptive plan revisions based on ongoing coach assessment |
Notes applicable to all tiers: Response times stated above are targets, not guarantees; delays may occur due to time zone differences (your coach is based in Kenya, EAT/UTC+3), training schedules, or connectivity. In the event your assigned coach is unavailable for more than 5 consecutive business days without notice, you may contact support@kenyanrunning.com to request a substitute coach or a prorated credit for the affected period. Tier upgrades take effect at the next billing cycle. Tier downgrades take effect at the end of the current billing cycle. KenyanRunning LLC reserves the right to update tier inclusions with 30 days' written notice to active subscribers.
Health disclaimer: Coaching plans are designed for recreational and competitive runners and are not a substitute for medical advice. By subscribing to any tier, you confirm that you have consulted with a qualified physician before beginning a structured training program and that you assume full responsibility for your physical training activities.
3. Billing
Subscriptions are billed monthly. Your subscription begins on the date of first payment and renews automatically each month on the same date. You may cancel your subscription at any time by emailing hello@kenyanrunning.com. Cancellation takes effect at the end of the current billing period — you will retain access to coaching services through your paid-through date.
4. Refunds
We offer a 14-day money-back guarantee from the start of your first subscription period. See our Refund Policy for full details.
5. User Responsibilities
- You must be 18 years of age or older to subscribe
- You must provide accurate information when signing up
- You agree to communicate respectfully with your assigned coach
- Training plans are provided for personal use only and may not be redistributed
6. Medical Disclaimer
The training plans and coaching advice provided through KenyanRunning.com are for general fitness and athletic performance purposes only. They do not constitute medical advice. Consult a qualified physician before beginning any new exercise program, particularly if you have a pre-existing medical condition, injury, or health concern. KenyanRunning.com is not liable for any injury or health outcome resulting from participation in coaching programs.
7. Intellectual Property
All training plans, content, and materials provided by coaches through the Platform are the property of KenyanRunning LLC and the respective coaches. You may use them for personal training purposes only.
8. Limitation of Liability
KenyanRunning LLC's total liability for any claim arising from these Terms or the coaching services shall not exceed the total amount you paid to us in the three months preceding the claim.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms, your subscription, or your use of the Platform that cannot be resolved through informal negotiation will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, conducted in English by videoconference. You and KenyanRunning LLC each waive the right to a jury trial and the right to participate in any class action or representative proceeding. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm. Nothing in this Section limits your rights under applicable consumer protection laws in your country of residence.
10. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.
11. Contact
For questions about these Terms, contact us at hello@kenyanrunning.com.